Client Relationship Manager managing relationships for big and elite advisor plan clients at Ascensus. Ensuring a successful service experience and promoting plan retention.
About the role
- Account Management Lead focusing on commercial outcomes and customer value at Wordsmith AI. Building and managing the Account Management team while collaborating with Legal Engineering.
Responsibilities
- Own customer revenue outcomes — retention, renewals, and upsell pipeline.
- Become the trusted commercial partner for a portfolio of customers across SMB, mid-market and enterprise.
- Build the Account Management playbook: segmentation, QBR process, forecasting cadence, renewal methodology.
- Hire, coach, and manage a growing team of Account Managers across the UK and US.
- Partner closely with Legal Engineering to ensure seamless handoffs and aligned customer strategy.
- Use data and customer feedback to influence product roadmap decisions.
- Develop expansion strategies — identify whitespace, build compelling ROI cases, and drive upsell conversations.
- Represent Wordsmith AI at customer onsite meetings and industry events (some travel required).
Requirements
- You have a builder’s mindset — you create structure out of ambiguity.
- You know how to own a commercial number and are energised by growth targets.
- You love working with customers — not just managing accounts, but building partnerships.
- You communicate with clarity and confidence, from individual contributors to the C-suite.
- You think in systems and processes, but you’re not afraid to roll up your sleeves.
- You’re excited by the idea of helping scaling teams adopt new technology and transform how they work.
Benefits
- Excellent OTE (50/50 split) with achievable accelerators post-quota.
- Stock options — meaningful ownership in a fast-growing business
- Fantastic product with strong MAU and DAU growing MoM.
- Ambitious, collaborative, built for pace and output
- Minimum 3 days a week — we move faster when we’re together
- Clear route to Strategic AM or Leadership roles
Job title
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Degree requirement
No Education Requirement
Location requirements
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