Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Senior Operations Manager guiding growth and delivery performance across Americas for Wood, ensuring safety and financial accountability.
Responsibilities
- Directs and guides the growth, development and delivery performance across Americas
- Accountable for safety, technical and financial performance across Americas
- Assumes budgetary and P&L responsibility and demonstrates clear safety leadership
- Achieving monthly and annual targets and embedding company values
- Deliver performance management objectives, agreed business plans, budget and targets
- Maintain operational integrity and excellence
- Work with business group leadership teams and operational managers to improve delivery performance
- Ensures robust business continuity and disaster recovery plans
- Establishes annual business goals and strategies and prepares business plan for assigned location
- Ensures financial, safety, and quality controls and compliance with company policies
- Participate in technical audits and peer reviews
- Actively identifies, pursues and develop opportunities for innovation
- Tracks risks and opportunities via registers to maximize performance
- Ensure our people and the worksites at which they operate are safe and well managed
- Ownership of HSSEA matters across assigned areas
- Support resolution of any legal claims in collaboration with legal and other relevant functions.
- Ensures robust Management of Change and builds a learning culture
Requirements
- Degree in Engineering, Scientific Discipline, or related technical field OR qualified in a commercial/business discipline with significant experience in a technical organization
- Recognized and accredited management qualification preferred
- Extensive track record of successful operational and strategic delivery within relevant industry sector
- Broad and deep understanding of the industry and strong networking and relationship building capability
- Experience of customer facing communication
- Strong relevant technical expertise or commercial/business management applied in a technical organization
- Understanding of management systems
- Knowledge of current HSSEA and other legislation as applicable in the industry
- Team building skills – motivating people, proactively enabling cross functional best practice
- Ability to lead change programs
- The ability to influence and challenge others to behave in ways consistent with the interest of the organization
- Business awareness and commercial acumen contribute to the competitive advantage of the business.
Benefits
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TS
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