Capital Science Manager leading scientific support for projects addressing water resource challenges in the East of England. Developing and implementing innovative solutions to influence major programmes.
About the role
- Onboarding leader managing high-value customer relationships for Grubhub. Driving platform adoption and optimizing client journeys with a focus on B2B food services.
Responsibilities
- Own the reduction of 'Time to First Order.'
- Develop and refine program-specific success metrics (e.g., 80% activation by Day 21).
- Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
- Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
- Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers.
- Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.
Requirements
- 8+ years of professional experience in B2B tech Onboarding or Implementation roles
- Team Lead or People Leadership experience
- Experience building from 0 to 1 without a proven playbook
- Strong commercial acumen with the ability to recognize and unlock incremental client spend
- Passion for talking with customers to resolve their problems
- Passion to partner with Sales and cross-functional teams to optimize the client journey
- Comfort navigating high stress situations and experiencing de-escalating client complaints
- Strong organizational skills and attention to detail
- Requires technical competence and an aptitude for learning new systems
- Proficiency with Salesforce, Churnzero, and Pendo is a plus.
Benefits
- competitive salary package including equity and 401K
- multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed
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