Capital Science Manager leading scientific support for projects addressing water resource challenges in the East of England. Developing and implementing innovative solutions to influence major programmes.
About the role
- Senior Customer Development Manager at Kenvue responsible for executing strategic customer growth plans with Amazon. Managing customer relationships and delivering financial targets in a hybrid work model.
Responsibilities
- Develop consumption and shipment plans to deliver financial commitments internally and to the customer
- Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
- Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
- Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
- Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
- Manages direct reports and is accountable for their talent management and development
- Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios
- Be a subject matter expert in all demand drivers of the Amazon 1P business
- Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
- Responsible for accurate forecasting of monthly sales by franchise and brands
- Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels
- Serves as “voice of customer” to the company to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
- Manages trade spend to stay within budget and to maximize ROI
- Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
- Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
- Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
- Complies with company policies and procedures at all times
Requirements
- Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
- eCommerce experience is preferred
- Customer Strategy experience is preferred
- Prior experience with data analysis is required
- Prior success negotiating with and influencing multiple levels of customer leadership is required
- Strong financial and analytical acumen are required
- Ability to access, interpret and draw accurate conclusions from sales and customer data
- Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies
- Experience in leadership and development of direct reports required
- Ability to accurately forecast and predict business results
- Ability to work optimally within a fast-paced, sophisticated matrix and changing environment
- Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan
- Ability to identify and assess risk and prioritize competing demands.
Benefits
- Competitive Benefit Package*
- Paid Company Holidays
- Paid Vacation
- Volunteer Time
- Learning & Development Opportunities
- Kenvuer Impact Networks
- *Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.
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