Sales Operations Manager optimizing processes for Libra, a legal AI solution at Wolters Kluwer. Collaborating across teams to drive sales and market success.
Responsibilities
Manage WK Libra CRM systems and interface with Wolters Kluwer Salesforce, creating dashboards and reports to ensure data accuracy and visibility across the sales and marketing funnel
Build and maintain forecasting models for ARR, pipeline health, and conversion metrics to support strategic decision-making
Develop scalable workflows for lead management, opportunity stages, and handoffs between GTM functions
Translate sales data into actionable insights to guide strategy, resource allocation, and territory planning
Partner with Sales and Finance leadership to streamline onboarding, quota planning, compensation tracking, and playbook development
Work closely with Marketing, Finance, and Customer Success to align campaigns, pipeline goals, and reporting frameworks, while coordinating with local Wolters Kluwer sales operations
Evaluate, implement, and manage GTM tools (e.g., HubSpot, Salesforce, Notion, Gong, Intercom) to drive efficiency and automation in close alignment with the LR Marketing & Sales CoE and according to the WK RevOps guidelines
Support leadership on initiatives such as (cross country) pricing strategy, territory expansion, and partner channel development
Requirements
5–8 years in Sales Operations, Revenue Operations, or Strategy within a large complex corporate environment
Strong analytical capabilities and proficiency with CRM systems such as Salesforce, HubSpot or Attio, and common BI tools such as Looker, Tableau
Proven ability to design, implement, and optimize GTM processes and reporting frameworks
Exceptional attention to detail and confidence in data-driven decision-making
Excellent stakeholder management skills—you can simplify complexity and communicate clearly with sales and leadership teams
A proactive self-starter who thrives in fast-paced environments, takes ownership, and brings structure to ambiguity
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