Sales Operations Coordinator supporting VitalSource’s sales team with operational tasks and client interactions. Managing sales data and assisting in strategic initiatives to enhance sales efficiency.
About the role
- Sales Operations Manager optimizing processes for Libra, a legal AI solution at Wolters Kluwer. Collaborating across teams to drive sales and market success.
Responsibilities
- Manage WK Libra CRM systems and interface with Wolters Kluwer Salesforce, creating dashboards and reports to ensure data accuracy and visibility across the sales and marketing funnel
- Build and maintain forecasting models for ARR, pipeline health, and conversion metrics to support strategic decision-making
- Develop scalable workflows for lead management, opportunity stages, and handoffs between GTM functions
- Translate sales data into actionable insights to guide strategy, resource allocation, and territory planning
- Partner with Sales and Finance leadership to streamline onboarding, quota planning, compensation tracking, and playbook development
- Work closely with Marketing, Finance, and Customer Success to align campaigns, pipeline goals, and reporting frameworks, while coordinating with local Wolters Kluwer sales operations
- Evaluate, implement, and manage GTM tools (e.g., HubSpot, Salesforce, Notion, Gong, Intercom) to drive efficiency and automation in close alignment with the LR Marketing & Sales CoE and according to the WK RevOps guidelines
- Support leadership on initiatives such as (cross country) pricing strategy, territory expansion, and partner channel development
Requirements
- 5–8 years in Sales Operations, Revenue Operations, or Strategy within a large complex corporate environment
- Strong analytical capabilities and proficiency with CRM systems such as Salesforce, HubSpot or Attio, and common BI tools such as Looker, Tableau
- Proven ability to design, implement, and optimize GTM processes and reporting frameworks
- Exceptional attention to detail and confidence in data-driven decision-making
- Excellent stakeholder management skills—you can simplify complexity and communicate clearly with sales and leadership teams
- A proactive self-starter who thrives in fast-paced environments, takes ownership, and brings structure to ambiguity
- Native or fluent English proficiency.
Benefits
- Competitive compensation
- Professional development opportunities
- Health and wellness programs
- Flexible work arrangements
- Employee well-being initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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