Senior Billing Analyst role at Insite Energy leading the customer billing team. Responsible for accurate and timely billing, team management, and process improvements in the utilities industry.
About the role
- Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
Responsibilities
- Manage, train, and motivate the SERVPRO® office team
- Oversee all accounting functions and administrative activities
- Ensure customer satisfaction
- Assist in hiring office personnel and ensure employment best practices and compliance
- Manage training and development plans for office team
- Oversee performance management for office team
- Deliver financial reporting as needed
- Verify and analyze franchise performance reports
- Assist with office staffing and compensation plan as needed
Requirements
- High school diploma/GED; Associate degree or Bachelor’s degree preferred
- At least 1 year of management and/or supervisory experience
- At least 3 years of customer service and/or office-related experience
- At least 3 years in Xactimate billing for Mitigation related jobs
- Excellent written and verbal communication skills
- Exceptional organization and planning capabilities, strong attention to detail
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Competitive compensation
- Medical, Vision, Dental
- Career progression
- Professional development
- Flexible work from home options
Job title
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Experience level
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