Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
About the role
- Senior Billing Analyst role at Insite Energy leading the customer billing team. Responsible for accurate and timely billing, team management, and process improvements in the utilities industry.
Responsibilities
- Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development.
- Ensuring accurate and timely billing for all residents every month.
- Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents.
- Leading billing-related projects, including a new ticketing system and a CRM & billing system migration.
- Analysing billing performance data, producing reports, and presenting insights at monthly meetings.
- Identifying opportunities to improve processes, reduce errors, and cut costs.
- Maintaining up-to-date billing processes and documentation to support consistency and compliance.
- Handling senior-level resident queries with empathy and a focus on first-time resolution.
Requirements
- Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage.
- Previous experience in line management, supporting and coordinating daily activities.
- Exceptional communication skills.
- Effective time management and organisational skills.
- Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement.
- Strong mentoring and coaching abilities to enhance team performance.
- Experience in chairing team meetings and conducting one-on-one sessions.
- Proficient in Microsoft Excel to an intermediate level as minimum.
Benefits
- 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Employer pension contribution matched at 4%.
- Free, confidential support available for personal and professional challenges.
- "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Regular company social events, including an annual Summer Party and Christmas Party.
Job title
Job type
Experience level
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