Bilingual Billing Analyst supporting billing processes at McCarthy Tétrault, a major Canadian law firm. Requires bilingual communication and experience in billing within professional services.
About the role
- Billing Team Lead overseeing a team of Billing Representatives at Waste Management. Ensure accurate and timely billing while collaborating with various managers and providing excellent customer service.
Responsibilities
- Oversees a team of 8-12 Billing or Sr. Billing Reps performing a variety of routine billing functions and related activities to ensure the proper preparation of complete, accurate and timely bills to maximize client satisfaction and drive cash flow.
- Demonstrates an independent, leadership role with Program Managers and Strategic Account Managers to identify root cause and corrective actions needed to eliminate consistent billing errors.
- Collaborates with Program Managers, Strategic Account Manager and/or Billing Management in gathering and reviewing custom billing requirements. Ensures all department and company policies and procedures are adhered to while completing the request.
- Manages and maintains performance metrics related to billing completely, accurately and timely.
- Researches and resolves routine billing questions and discrepancies as SME in escalations.
- Effectively provides excellent customer service to external and internal customers.
- Acts as first POC for escalated and any client & Sales questions as needed by Analyst.
- Promotes the team culture of positive attitude by actively acknowledging colleagues’ contributions through Green & Grateful kudos and addressing challenges with a constructive mindset.
Requirements
- Associate's Degree (accredited) or Bachelor's Degree in Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
- 2 years of relevant work experience in Billing, Accounting or Analytics
- Clear and effective written and verbal communication and strong interpersonal skills
- Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
- Ability to prioritize based on department and company standards
- Ability to work independently as well as collaboratively
- Detail oriented and excellent problem solving skills
- Proficient in Microsoft Excel; intermediate level (pivot tables and v-lookups are standard practice)
- Excellent customer service skills are required
- Basic accounting knowledge and billing concepts, an aptitude for math and ability to work accurately with numbers are essential.
- Internal candidate must be performing in an above average capacity in their current position, be an employee in good standing and have at least 12 months service in their current position.
- Knowledge of Waste Management services, policies and system interfaces a plus.
- Ability to identify and resolve problems in a timely manner and be able to successfully articulate root cause
- Can gather and analyze information skillfully.
- Able to develop alternative solutions to problems, work well in group problem solving situations, and use reason even when dealing with emotional topics.
- Can easily adapt to changes in the work environment.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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