Billing Coordinator managing client billing processes in a hybrid role. Working with financial operations and collaborating with stakeholders to ensure accuracy in invoice processing.
About the role
- Billing Coordinator ensuring accurate billing and supporting finance operations in a dynamic workplace. Join Fora to contribute to a collaborative finance team in London.
Responsibilities
- Raising accurate monthly invoices for fixed charges (such as licence fees/rent) and ad‑hoc charges, ensuring all billing aligns precisely with signed contracts and leases
- Managing Direct Debit mandates and proactively resolving failed payments
- Acting as a point of contact for finance‑related queries, delivering timely, friendly and professional service to our tenants
- Maintaining detailed billing breakdowns and reconciling invoices against billing systems, identifying and investigating anomalies
- Building strong relationships across Finance, Sales, Operations and Building Teams to ensure billing reflects real‑time client activity
- Supporting Management Accountants and the Financial Reporting team with audit, revenue and occupancy queries
- Monitoring AR dashboards and reports, and taking ownership of clearing open items
- Escalating complex issues, reconciliations or contract discrepancies to the Billing Manager
- Processing client terminations and preparing deposit returns, ensuring any outstanding balances are offset correctly
- Supporting the Billing Manager with ad‑hoc projects and operational improvements as required
Requirements
- 2–3 years’ experience in a billing or accounts‑receivable focused role
- Previous experience in a fast‑paced, customer‑facing environment
- Strong Microsoft Excel skills; confident working with data and reconciliations
- Experience with SAP Business ByDesign, Salesforce or Nexudus is desirable
- Experience working in a multi‑site organisation (property experience a plus)
- A strong understanding of financial controls and accuracy
- Exceptionally organised with strong attention to detail
- Able to manage competing deadlines and adapt to changing priorities
- Confident communicator, comfortable working with stakeholders at all levels
- Analytical mindset with the ability to see both detail *and* the bigger picture
- Self‑motivated, proactive and happy working independently and as part of a team
- Professional, personable and committed to delivering a great client experience
- Degree‑level education or equivalent experience (desirable)
- Relevant finance or accounting qualifications also desirable
Benefits
- Core working hours with flexibility – because life doesn’t run 9–5
- Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you
- 28 days’ annual leave + bank holidays
- Your birthday off – celebrate *you*
- Buy additional annual leave to create even more time for what matters
- 5% matched pension scheme – supporting your future
- Life assurance for peace of mind
- Discounted gym membership to keep you feeling your best
- Health cash plan - supporting day to day medical expenses
- Mental wellbeing support - confidential in-person or online therapy sessions
- Cycle to Work Scheme
- Season Ticket Loan to make your journey easier and more affordable
- 25% off at Fora cafés – your morning coffee just got better
- 2 x volunteer days / year
Job title
Job type
Experience level
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Degree requirement
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