Billing Manager managing employee team responsible for customer billing activities within Waste Management. Ensuring billing processes meet departmental standards, while leading and collaborating across teams.
Responsibilities
Manages a team of employees that is responsible for delivering billing to our customers.
Ensures these Billing activities are delivered to the department standard.
Manages the planning and direction of Billing activities.
Prepares and maintains records and billing data to report on monthly trends and improvement areas for the department.
Monitors Billing work processes, procedures and expenses, and establishes programs which drive team performance toward departmental and organizational goals.
Provides guidance and leadership to Billing Supervisors
Collaboration between team members, other departments and our customers to solve unique billing challenges and escalated issues.
Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
Requirements
Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
Experience: Seven years of relevant work experience (in addition to education requirement).
Clear and effective written and verbal communication and strong interpersonal skills
Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
Ability to prioritize based on department and company standards
Detail orientated and excellent problem-solving skills
Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
Excellent customer service skills are required.
Knowledge of Waste Management services, policies, and system interfaces a plus.
Benefits
WM is an equal opportunity employer.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
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