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Hybrid Billing Manager

at WM
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Posted last week

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About the role

  • Manages a team of employees that is responsible for delivering billing to our customers.
  • Ensures these Billing activities are delivered to the department standard.
  • Manages the planning and direction of Billing activities.
  • Prepares and maintains records and billing data to report on monthly trends and improvement areas for the department.
  • Monitors Billing work processes, procedures and expenses, and establishes programs which drive team performance toward departmental and organizational goals.
  • Provides guidance and leadership to Billing Supervisors
  • Collaboration between team members, other departments and our customers to solve unique billing challenges and escalated issues.
  • Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

Requirements

  • Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
  • Experience: Seven years of relevant work experience (in addition to education requirement).
  • Clear and effective written and verbal communication and strong interpersonal skills
  • Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
  • Ability to prioritize based on department and company standards
  • Detail orientated and excellent problem-solving skills
  • Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
  • Excellent customer service skills are required.
  • Knowledge of Waste Management services, policies, and system interfaces a plus.

Benefits

  • WM is an equal opportunity employer.
  • Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job title

Billing Manager

Job type

Full Time

Experience level

SeniorLead

Salary

$93,000 - $120,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridWindsorUnited States

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