Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
About the role
- Billing Manager managing employee team responsible for customer billing activities within Waste Management. Ensuring billing processes meet departmental standards, while leading and collaborating across teams.
Responsibilities
- Manages a team of employees that is responsible for delivering billing to our customers.
- Ensures these Billing activities are delivered to the department standard.
- Manages the planning and direction of Billing activities.
- Prepares and maintains records and billing data to report on monthly trends and improvement areas for the department.
- Monitors Billing work processes, procedures and expenses, and establishes programs which drive team performance toward departmental and organizational goals.
- Provides guidance and leadership to Billing Supervisors
- Collaboration between team members, other departments and our customers to solve unique billing challenges and escalated issues.
- Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
Requirements
- Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
- Experience: Seven years of relevant work experience (in addition to education requirement).
- Clear and effective written and verbal communication and strong interpersonal skills
- Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
- Ability to prioritize based on department and company standards
- Detail orientated and excellent problem-solving skills
- Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
- Excellent customer service skills are required.
- Knowledge of Waste Management services, policies, and system interfaces a plus.
Benefits
- WM is an equal opportunity employer.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
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