Senior Account Manager overseeing client accounts and strategy delivery across social, digital, and integrated channels. Managing relationships and leading team efforts for agency growth.
About the role
- Account Manager generating revenue growth by retaining WM customers in the construction sales sector. Managing business relationships and developing strategies to achieve sales goals in Miami, FL.
Responsibilities
- Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers.
- Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies.
- Utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
- Handles all customer cancellation requests, providing ongoing education of contract details to existing customers.
- Obtains customer contract commitments during face-to-face interactions.
- Resolves all escalations for customer service within the defined territory.
- Developing detailed proposals encompassing multiple services.
- Researching aspects of the waste and environmental services business.
- Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information.
- Building trusting relationships.
- Providing high-impact communication.
- Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.
- Manages prospects by developing sound marketing plans and maintaining key information in the prospect database.
- Reduces lost major accounts by diffusing cancellation requests.
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
- Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Devising sales approaches and solutions.
- Sales negotiation.
Requirements
- Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
- 1 year of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments.
- 20 hours of training with Resource Conservation and recovery Act (RCRA)
- Certifications: WM CRA
- Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders.
- Comprehensive understanding of construction industry (phases, materials, waste, etc).
- Techniques for identifying and managing new business opportunities.
- Techniques for identifying and responding to objections.
- Techniques for bypassing "Gatekeepers".
- Understands the competitive landscape in the local area.
- Understands "Green" influences and sustainability.
- Analyze and solve problems.
- Conduct formal presentations.
- Able to design customized solutions that address more than just waste services.
- Basic software and web-based applications.
- Active Learning.
- Sales Disposition.
- Motivational Fit.
- Sustainability.
Benefits
- At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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