Account Manager generating revenue growth by retaining WM customers in the construction sales sector. Managing business relationships and developing strategies to achieve sales goals in Miami, FL.
Responsibilities
Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers.
Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies.
Utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
Handles all customer cancellation requests, providing ongoing education of contract details to existing customers.
Obtains customer contract commitments during face-to-face interactions.
Resolves all escalations for customer service within the defined territory.
Researching aspects of the waste and environmental services business.
Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information.
Building trusting relationships.
Providing high-impact communication.
Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.
Manages prospects by developing sound marketing plans and maintaining key information in the prospect database.
Reduces lost major accounts by diffusing cancellation requests.
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
Devising sales approaches and solutions.
Sales negotiation.
Requirements
Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
1 year of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments.
20 hours of training with Resource Conservation and recovery Act (RCRA)
Certifications: WM CRA
Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders.
Comprehensive understanding of construction industry (phases, materials, waste, etc).
Techniques for identifying and managing new business opportunities.
Techniques for identifying and responding to objections.
Techniques for bypassing "Gatekeepers".
Understands the competitive landscape in the local area.
Understands "Green" influences and sustainability.
Analyze and solve problems.
Conduct formal presentations.
Able to design customized solutions that address more than just waste services.
Basic software and web-based applications.
Active Learning.
Sales Disposition.
Motivational Fit.
Sustainability.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
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