Customer Success Manager at RusHour providing exceptional service to restaurant partners while improving their online success in FoodTech industry.
About the role
- Customer Success Manager driving customer transformations using Wisdom AI's generative AI data analyst tools. Owning customer ROI and leading technical deployments from setup to enabling fellow users.
Responsibilities
- Own the holistic health and ROI of your customer portfolio.
- Lead the technical setup and configuration of Wisdom AI.
- Conduct 'Scoping Sessions' with stakeholders.
- Refine prompt patterns, validate answer accuracy, and create custom metrics.
- Identify bugs, suggest new features and work with Engineering.
- Train 'Power Users' to build their own 'Stories' and Dashboards.
- Demonstrate measurable impact on the product's value.
Requirements
- 3+ years in Technical Account Management, Solutions Architecture, or Deployment Strategy
- Strong understanding of relational databases (PostgreSQL, MySQL) and cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks)
- Ability to understand and write SQL to validate AI-generated queries
- Familiarity with concepts of data schemas, knowledge graphs, or semantic layers
- Understanding of how Generative AI works, including prompt engineering
- Exceptional ability to translate complex technical concepts into simple, actionable business strategies.
Benefits
- High autonomy in a flat organization
- Opportunity to work with a world-class engineering team
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