Customer Success Manager driving customer transformations using Wisdom AI's generative AI data analyst tools. Owning customer ROI and leading technical deployments from setup to enabling fellow users.
MI
Hybrid Customer Success, Email Support
Posted 4 hours ago
About the role
- Customer Success role at Moniepoint providing email support to assist customers. Responsibilities include resolving issues and promoting products in the fintech space.
Responsibilities
- To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Respond timely both verbally and in writing to all customer inquiries.
- Communicating and coordinating with your manager as necessary.
- Familiar with Moniepoint products so that you can answer questions effectively.
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Requirements
- A Degree in a relevant field
- Experience and knowledge of customer support requirements particularly in the correspondent banking space.
- 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
- Client Service experience or Front Office experience
- Compliance knowledge is an added advantage
- Attention to detail
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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