Customer Success Manager at RusHour providing exceptional service to restaurant partners while improving their online success in FoodTech industry.
About the role
- Enterprise Customer Success Manager focusing on AI adoption among enterprise clients. Building relationships with stakeholders and optimizing their support operations for ecommerce.
Responsibilities
- Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts
- Build relationships with senior stakeholders and decision-makers
- Lead QBRs and long-term account planning tied to business outcomes
- Navigate complex customer environments with multiple stakeholders
- Drive advanced adoption of AI, automation, and integrations
- Guide customers through complex implementations and custom workflows
- Act as a strategic advisor on scaling support operations
- Help customers move toward more efficient and automated setups
- Own retention for high-value accounts
- Identify risks early and drive recovery plans
- Partner with Sales on expansion opportunities
- Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact
- Use AI and internal tools to improve both customer workflows and your own efficiency
- Identify patterns across accounts and contribute to improving team playbooks and best practices
- Bring structure to ambiguous situations and create scalable solutions for complex customer needs
- Partner with Sales, Product, and Support teams to drive customer outcomes
- Lead coordination across teams for complex accounts and escalations
- Surface insights that shape product direction and strategy
Requirements
- 5+ years in Customer Success, Implementation, Consulting, or similar
- Experience managing complex enterprise customers
- Strong project management and problem-solving skills
- Comfortable operating both strategically and hands-on
- Able to influence stakeholders and drive outcomes without authority
- Curious, structured, and highly ownership-driven
- Experience with ecommerce or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
Benefits
- Offers Equity
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Omnichannel Customer Engagement Lead optimizing digital customer engagement initiatives across healthcare. Leading initiatives and collaborating with cross - functional teams in the pharmaceutical sector to drive innovation.
Customer Success Manager helping ecommerce merchants adopt Gorgias solutions and improve support operations. Engaging with high - volume accounts for optimization and success in AI integration.
Enterprise Customer Success Manager guiding ecommerce merchants to optimize their use of Gorgias. Supporting product adoption and driving customer success in a hybrid work environment.
Enterprise Customer Success Manager managing a portfolio of complex accounts at Gorgias. Leading product adoption, customer retention, and collaboration across teams for ecommerce success.
Senior Consultant responsible for onboarding and supporting clients on MRI's Vault CRM solution. Leading implementation projects and enhancing client relationships in New Zealand.
Customer Success Manager analyzing requests and providing solutions for FoodGenius customers in a technical support role. Collaborating closely with development and infrastructure teams post - training.
Join Innofactor as a Solutions Consultant for Dynamics 365 CRM, working on projects with major Finnish clients. Collaborate with a skilled Nordic team to deliver modern solutions.
Customer Success role at Moniepoint providing email support to assist customers. Responsibilities include resolving issues and promoting products in the fintech space.
Customer Success Manager ensuring business value realization from B2B SaaS platform. Leading onboarding and customer adoption processes while managing stakeholder engagement and outcomes in Munich.