Sales Account Representative managing and growing customer accounts for Uline. Providing business solutions and exceptional customer service across various industries.
About the role
- Account Manager managing Illinois client accounts for Wild Goose Chase's bird control solutions. Responsible for client retention, upsells, and relationship building with key stakeholders.
Responsibilities
- Own the full renewal lifecycle for majority of Illinois accounts, from proactive outreach 90+ days out through signed contracts, to hit retention targets
- Maintain an accurate renewal pipeline in CRM; negotiating terms and pricing in alignment with WGC’s guidelines
- Serve as the primary point of contact for Illinois customers; building trusted relationships with key facility managers, property managers, and operations leads through regular, proactive communication, periodic site visits, attendance at local conferences, and relationship driving activities.
- Send post-season account reviews to assess satisfaction and evolving needs; address service issues quickly in partnership with operations
- Identify and present upsell opportunities within existing accounts (e.g., fecal remediation, netting, laser deterrents); partnering with Account Executives on larger expansion opportunities and track all activity in CRM
- Collaborate cross-functionally with operations, billing, and marketing teams; participate in weekly sales and account reviews and share client insights with leadership
Requirements
- 3–5 years of account management, customer success, or renewals experience in a B2B service environment
- Demonstrated track record of meeting or exceeding renewal and retention targets
- Strong consultative communication skills, able to listen, identify needs, and present solutions clearly
- Experience managing a multi-account portfolio with overlapping contract timelines
- Comfortable using CRM systems to manage pipelines and activity (Zoho experience preferred)
- Proficient in Microsoft Office and standard business technology tools
Benefits
- 401(k)
- Bonus based on performance
- Flexible schedule
- Health insurance
- Paid time off
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