SO
Source2ITScrum Master
Scrum Master facilitating technology and digital transformation squads with experience in IT projects and agile frameworks. Hybrid model based in Fortaleza with immediate start.
About the role
- Set up, track, and report team and department metrics to measure improvements, demonstrate impact of changes, and identify areas for enhanced efficiency and productivity.
- Continuously improve existing metrics and introduce new ones to track team performance.
- Collect feedback from teams via retrospectives, reviews, 360° feedback, and surveys.
- Transform action items into improvement backlog work items.
- Drive and embed improvement in agile practices within and across teams.
- Contribute to process refinement, ticketing system enhancements, and automation of workflows.
- Experiment with new approaches and support successful rollouts.
- Participate in Agile meetings (sprint planning, stand-ups, retrospectives, reviews) as needed, focusing on improving team efficiency.
- Offer feedback, suggestions, or facilitation while allowing teams to refine their specific approaches.
- Educate and coach teams on Agile principles and methodologies.
- Organize monthly onboarding sessions for new joiners on processes, culture, tools (Azure DevOps, Product Board, MS Teams, Confluence, ServiceNow), roles, and responsibilities.
- Provide guidance and alternative perspectives on process- and people-related decisions to prevent escalation.
- Work with Agile Coaches, Team Leads, Project Managers, and Delivery Managers to share knowledge, coordinate improvements, and identify areas for Agile adoption.
- Support community engagement, organize product days, cross-team demos, and foster a culture of collaboration.
- Mediate conflicts to maintain healthy communication and teamwork.
- Monitor multiple teams, hold regular one-on-ones with TLs and POs, and track team maturity and self-organization.
- Adjust involvement in Agile ceremonies based on team maturity.
- Focus on metrics like sprint completion, roadmap contribution, cycle time, incidents/post-mortems, change failure rate, and team happiness.
Requirements
- Proven experience as an Agile Coach, Scrum Master, or similar role in a multi-team environment.
- Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe, etc.) and continuous improvement methodologies.
- Experience setting up and tracking team metrics, analyzing performance, and driving actionable improvements.
- Excellent facilitation, coaching, and mentoring skills.
- Ability to foster collaboration, resolve conflicts, and drive cultural change across teams.
- Hands-on experience with Agile tools such as Azure DevOps, Jira, Confluence, Product Board, MS Teams, and ServiceNow.
- Nice to have: Experience in scaling Agile across multiple teams or departments.
- Familiarity with Lean, DevOps practices, or organizational change management.
- Background in metrics-driven team effectiveness improvement.
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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