Learning and Development Manager at a B2B Travel Tech startup focusing on employee growth through training and development. Collaborates with teams to ensure effective training programs.
About the role
- Training Manager developing and maintaining training programs for ground handling operations. Supporting continuous improvement and compliance while partnering with station leadership and evaluating training effectiveness.
Responsibilities
- Develop, deliver, and coordinate training programs for ramp and passenger services, and other operational functions.
- Maintain and manage training records, certifications, and re-certifications in internal and external platforms.
- Conduct needs assessments to identify knowledge or skill gaps and create targeted training plans.
- Ensure training materials reflect up-to-date company policies, customer requirements, and regulatory standards.
- Partner with station and regional leadership to address performance issues through refresher or follow-up training.
- Observe employees to evaluate training effectiveness and recommend improvements.
- Audit compliance with company and airline training requirements; ensure access to GOMs, LOPs, and other reference materials.
- Track and report training progress, milestones, and results to management.
- Support quality initiatives by investigating service failures, reviewing corrective actions, and aligning future training to address recurring issues.
- Facilitate communication of updates, bulletins, and procedural changes to staff in a clear and timely manner.
Requirements
- Bachelors Degree
- Minimum 6 months related operational experience preferred.
- WFS or Carrier Instructor Certification.
- Current qualification and experience on training subject or learning plan.
- Able to work under pressure and adapt to constant changes in procedures.
- Be willing to work overtime when needed.
- Detail Oriented with exceptional communication skills.
- Excellent organizational and motivational skills.
- Outstanding attention to detail and observation ability.
- Valid qualification in occupational health and safety.
- Exceptional communication and interpersonal abilities.
- Ability to produce reports and develop relevant policies.
- Good customer services skills.
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35+ words per minute.
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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