Account Manager supporting travel organizers at WeTravel, maximizing client platform usage and satisfaction. Collaborating across teams to drive client success and product improvements.
Responsibilities
Managing and nurturing relationships with new and existing clients.
Proactively identifying opportunities to upsell or expand product usage.
Serving as a key point of contact for client questions or concerns.
Collaborating cross-functionally with Sales, Support, and Product teams.
Gathering and sharing customer feedback to improve product and service delivery.
Solving customer issues with a calm, proactive, and friendly approach.
Driving long-term client satisfaction and engagement.
Requirements
Are fluent in English (other languages are a plus—be sure to list them in your resume).
Have excellent communication skills—both written and verbal.
Have strong interpersonal and customer service instincts.
Enjoy helping businesses thrive through hands-on support and strategic advice.
Have 2+ years of experience in B2B account management or customer success.
Are a natural multitasker who can manage multiple clients and needs at once.
Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment.
Bonus: Minor SaaS sales experience or experience with up-selling products;
Bonus: Up-to-date understanding of the travel industry’s consumer behavior;
Bonus: Knowledge of Hubspot CRM or other CRM platforms.
Benefits
Superannuation
Minimum 2 days at office (access to Wework) with flexibility of three work-from-home days a week
Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
Work remotely for a maximum of 4 weeks per calendar year.
Extensive paid family leave.
Three paid volunteer days per year — take time to give back to causes you care about, on us.
2-week cross-functional onboarding program.
Cutting-edge equipment and tools to set you up for success.
Join an international, travel-loving team with a passion for adventure and innovation.
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