Analista de Tecnologia II managing CloudBlue platform at Algar. Responsible for operations and technical support in a dynamic environment.
About the role
- SAP Training Analyst at Westinghouse developing training programs in SAP. Collaborating with Business Process Owners to facilitate effective training solutions for energy sector.
Responsibilities
- Develop and maintain SAP processes and procedures related to training.
- Maintain the training tool, EnableNow, by handling administrative, maintenance and support tasks.
- Oversee migration of existing training materials to new version of EnableNow.
- Identification of needs and design of training programs that align with our needs by coordinating activities with Business Process Owners.
- Help create training materials like manuals, e-learning modules and videos by coordinating activities with Business Process Owners.
- Help deliver training by coordinating activities with Business Process Owners.
- Evaluate the effectiveness of training programs through assessments and feedback and identify areas for improvement and provide to Business Process Owners for incorporation into future training.
- Maintain open communications with our users through hypercare and ensure adoption of processes post go-live.
- Follow the Westinghouse SAP change management model, cybersecurity polices and other Westinghouse standards.
- Collaborate with Westinghouse partners, other SAP team members, IT and other teams, and external partners to provide high quality deliverables and services.
- As a member of the larger SAP team, participate in team meetings, training and planning cycles to foster an environment of continuous improvement.
- Follow all Westinghouse cybersecurity best practices to maintain a hardened environment.
- Maintain standards documentation for administering SAP modules.
- Complete support activities to achieve targets of customer satisfaction and cycle time.
- Complete root cause analysis for repetitive issues to prevent future occurrences.
- Follow established Project Management Methodologies and documentation standards to complete all projects in assigned application area.
- Follow Westinghouse standards and controls within your responsibilities.
Requirements
- Bachelor's Degree in Information Technology, Computer Science or equivalent
- 1 to 3 years experience prior experience with any SAP business modules
- Fluency in written and spoken English
- Prior experience with training tools and methodologies
- Ability to collect, organize and analyze information
- Strong presentation skills to deliver training
- Ability to work with other resources to troubleshoot issues/failures.
- Documentation skills and ability to create training and job aide material
- Complete work on time and within budget
- Provide high-quality support within set standards
Benefits
- Stable employment
- Outstanding and supportive atmosphere of collaboration in the team and in Westinghouse group
- Attractive remuneration with bonuses
- Hybrid model of work, flexible working time
- MyBenefit Cafeteria
- Life insurance
- Private Medical Care
- Private Group Insurance
- Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
- Charity initiatives
- Parking space for employees
- Employee referral program
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