Senior Problem Manager leading global, cross - functional initiatives for technology incidents at Broadridge. Strengthening operational resilience and elevating incident management practices within ITIL framework.
About the role
- Manage a small team of data analysts to optimize analytics systems for Consumer Services. Identify trends to improve business insights and decision-making at Western Union.
Responsibilities
- develop, implement, and maintain leading-edge analytics systems
- Identify trends and opportunities for growth through analysis of complex datasets.
- Refine existing data sets and optimize existing reporting & dashboards for improved business insights
- Create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
- Evaluate internal systems for efficiency, problems, and inaccuracies
- Work directly with functional areas to gather requirements, provide status updates, and build relationships
- Manage and develop a small team of data analysts.
Requirements
- 3+ years of data analytics and reporting experience.
- 1+ years in a lead or manager role.
- Bachelor’s in data analytics or similar field; MBA or Master’s degree is a plus.
- Advanced SQL
- Python or R
- PowerBI or Tableau
- Basic Snowflake knowledge.
- Ability to synthesize complex data sets.
- Ability to communicate complex topics in a simple way.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Paid Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Student Loan Repayment (below manager level only)
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 401K Plan
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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