Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Customer Success Assistant providing support to clients in a specialized business school. Assisting in client onboarding and maintaining high service quality via WhatsApp.
Responsibilities
- Provide ongoing support to clients via WhatsApp, ensuring fast and high-quality service
- Monitor the progress of mentees and identify risks of disengagement
- Update service records and progress in the CRM and internal tools
- Collect feedback and generate insights to improve products
- Collaborate with mentors to ensure an integrated experience
- Participate in internal alignment meetings
- Deliver consultative and empathetic client support
- Assist in preparing live and online deliverables/sessions
- Support integrated initiatives with the Product team and other departments
- Conduct onboarding for new clients
- Run video support sessions for follow-up and alignment with clients
Requirements
- Experience in customer service/support
- Strong communication and interpersonal skills
- Experience with client onboarding and follow-up processes
- Experience using CRM tools
- Availability to work in a hybrid model in Vila Velha, Espírito Santo (ES), Brazil
Benefits
- Transportation allowance (VT)
- Meal allowance (VA)
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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