Quality Manager overseeing provider performance and language quality to ensure adherence to client standards at Welocalize. Engaging with clients to meet quality expectations across projects while managing supplier relationships.
Responsibilities
Responsible for supplier alignment on accounts managed by Program Squad(s).
Monitor supplier’s performance, flagging when it falls beneath client thresholds.
Lead conversations regarding quality with customers, analyzing root causes, and performing corrective and preventive actions.
Ensure maintenance of all language assets.
Collaborate with Language Services Team for quality improvements when necessary.
Prepare and present quality reporting to clients regularly.
Requirements
Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
Experience and proven track record in Localization Vendor, Language or Quality Management.
Knows well the principles and practices used within Quality.
Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables.
Minimum of a Master’s degree or equivalent experience.
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