Onsite Quality Manager – Life Sciences

Posted 9 hours ago

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About the role

  • Quality Manager overseeing provider performance and language quality to ensure adherence to client standards at Welocalize. Engaging with clients to meet quality expectations across projects while managing supplier relationships.

Responsibilities

  • Responsible for supplier alignment on accounts managed by Program Squad(s).
  • Monitor supplier’s performance, flagging when it falls beneath client thresholds.
  • Lead conversations regarding quality with customers, analyzing root causes, and performing corrective and preventive actions.
  • Ensure maintenance of all language assets.
  • Collaborate with Language Services Team for quality improvements when necessary.
  • Prepare and present quality reporting to clients regularly.

Requirements

  • Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Experience and proven track record in Localization Vendor, Language or Quality Management.
  • Knows well the principles and practices used within Quality.
  • Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
  • Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
  • Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables.
  • Minimum of a Master’s degree or equivalent experience.

Benefits

  • Health insurance
  • Professional development opportunities

Job title

Quality Manager – Life Sciences

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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