Hybrid Senior Manager, Product Management – Card Rewards Redemption Strategy

at Wells Fargo

• Job title: Senior Manager, Product Management – Card Rewards Redemption Strategy
• Job type: Full Time
• Experience level: Senior
• Salary: $120,400 - $287,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Product Management Senior Manager overseeing Loyalty Solutions Rewards within Cards & Merchant Services at Wells Fargo. Driving product strategy for Rewards Redemption capabilities across consumer and business credit cards.

Responsibilities

• Define and own the business strategy to establish a best-in-class rewards program over the next 1-3 years with specific focus on rewards redemption offerings
• Manage and develop redemptions product team members to drive consistent delivery of thoughtful, structured strategic recommendations and intent
• Establish and role-model use of structured frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
• Conduct market research, spend analysis, and feasibility assessments to effectively prioritize new opportunities
• Gain executive sponsorship and widespread enterprise support for new initiatives and partnerships across key stakeholder teams
• Implement and own organizational structure and routines around strategy and stakeholder management to ensure ongoing visibility to work
• Partner with delivery teams to ensure both technical and nontechnical requirements are fully scoped upfront, and impediments to progress are addressed efficiently
• Manage and develop teams of managers and individual contributors for leading product strategy
• Appropriately identify, monitor, and mitigate potential risks to initiative delivery and overall customer experience
• Collaborate and consult with internal and external stakeholders regularly to drive engagement and alignment
• Manage allocation of people and financial resources for Product Management
• Develop and guide a culture of talent development to meet business objectives and strategy

Requirements

• 6+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• Deep experience and knowledge of card industry and loyalty offerings as well as key trends driving changes in the marketplace
• Proven experience in P&L ownership and optimization, with a track record of driving financial performance through strategic product decisions
• Deep understanding of loyalty programs, including redemption capabilities and the P&L implications of various program components
• Experience engaging and driving business development activities to initiate and build executive support for strategic initiatives
• Experience evaluating and shaping end-to-end customer journeys/CX
• Familiarity and experience working with technical and agile delivery partners at scale
• Experience in banking or financial services; prior employment experience with a credit card issuer is preferred
• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions
• Demonstrated track record of effective influencing and collaboration at all levels with significant internal collaboration/stakeholder management
• Exceptional problem-solving abilities
• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
• Excellent written and oral communication skills with ability to clearly communicate results
• Demonstrated accountability and ownership in driving initiatives and delivering results
• Demonstrates a proactive mindset by identifying opportunities and taking initiative beyond assigned responsibilities
• Strong executive presence and interpersonal acumen to effectively navigate high-stakes negotiations and contractual discussions with tact and professionalism.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement