Product Manager for Exclusive Networks driving market analysis, product strategy, and execution across teams. Ensuring successful product lifecycle and differentiation in a competitive landscape.
About the role
- Product Manager shaping Contact Centre features and strategy at Engine by Starling. Collaborating across teams to improve product offerings for client needs.
Responsibilities
- Take ownership of the Contact Centre product domain owning the end-to-end discovery, design, and delivery of new Contact Centre features.
- Define the Contact Centre domain strategy and Roadmap, shaping our future plans for this critical part of our offering.
- You’ll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.
- You’ll confidently and independently prioritise incoming tasks and clearly communicate ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.
- You’ll work with the Engineering Lead in defining the Engineering plan for the domain, collaborating to ensure delivery remains on track and proactively raising risks that may impact our client projects.
- You’ll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.
- You’ll work closely with our Business Development team by helping the team understand Engine’s capabilities in your domain and joining early-stage Sales conversations as an SME.
- You’ll become the internal champion for Engine’s Contact Centre, developing materials and messaging for use by the rest of the business.
- You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.
Requirements
- 4+ years of direct Product manager/owner experience, ideally in FinTech or a business using modern Product development & Engineering techniques.
- You have relevant experience in Customer Experience/Contact Centre, a passion for service generally, and a good understanding of the Contact Centre technology offerings in the market and their relative strengths and weaknesses.
- You have owned and delivered new features, projects or products from start to finish including post-launch maintenance and improvement.
- You have experience working directly with APIs.
- You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making.
- You’re able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal.
- You are intellectually and technically curious and enjoy learning what things do and how they work.
- You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design.
- You have good communication skills that will be required to work with both internal and external stakeholders.
- You’re comfortable handling ambiguity and working in a flat structure.
- You proactively take accountability for important and strategic activities.
Benefits
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
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