Quality Engineering Manager at GE Grid Solutions ensuring compliance and driving quality improvements. Engaging with a dynamic international team focusing on energy - efficient grid technologies.
About the role
- Senior Systems Quality Assurance Analyst at Wells Fargo ensuring quality of AI-driven customer experience solutions through validation and testing. Collaborating with teams to meet business requirements effectively.
Responsibilities
- Analyze business requirements, functional system design specifications to create test strategies, test plan and test cases
- Specify test data requirements and work with enterprise data team to obtain necessary test data
- Document test cases and risk research and create test plans
- Record test progress and results
- Identify and track issues throughout testing
- Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met
- Perform manual and automated testing
- Consult with users providing advice and direction
- Develop standards and procedures to determine product quality and release readiness
- Drive innovation and streamline overall testing processes
- Research system features being tested
- Partner with Engineers to develop testing strategy
- Log, track and verify resolution of software and specification defects
- Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
- Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
- Lead projects, teams or serve as a mentor for less experienced staff
Requirements
- 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ year of experience working on knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR)/ Interactive Voice Assistant (IVA) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys)
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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