Lead Test / QA Lead responsible for defining and piloting testing strategy across multiple teams for Tech Riders. Ensuring quality alignment, coordination, and reporting during program transformation efforts.
About the role
- Quality Assurance Team Manager overseeing QA practices and performance management in Children’s Services. Driving quality, compliance, and effective support for children and families.
Responsibilities
- Lead a wide-ranging Quality Assurance portfolio working with senior leaders, frontline teams, and partners.
- Ensure robust QA frameworks, excellent practice, and effective support for children and families.
- Oversee performance systems and ensure high quality data.
- Coordinate audits (including multi agency) and statutory reporting.
- Lead policy development aligned to local and national requirements.
- Manage a multidisciplinary team including DSCO, SEND QA Auditor, AP Impact Lead, Education Safeguarding Advisor, and SENDIASS team.
- Provide professional leadership, challenge, and oversight.
- Deliver training and learning based on QA findings.
- Build strong relationships across the council, partners, Ofsted, TSCP, health, and education SEND, Safeguarding & Alternative Provision.
- Embed safeguarding principles in education and SEND.
- Ensure statutory compliance and high quality SENDIASS support.
- Monitor alternative provision and promote inclusive pathways.
Requirements
- Significant experience in QA, performance, or programme management.
- Strong knowledge of children’s services policy and legislation.
- Expertise in SEND, safeguarding, inspection frameworks, KCSIE, Working Together, and LADO processes.
- Proven leadership and staff development skills.
- Excellent communication, analytical ability, and IT proficiency.
- Ability to work confidently in political and multi agency environments.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Benefits
- Educated to degree level standard or equivalent in a relevant subject such as Social Care, Health, Education, Children and Youth Work, Probation or Criminal Justice or significant demonstrable experience.
- Evidence of continued professional development.
- Experience of successful working in a performance management or programme management environment.
- Successful management of staff, projects and resources in a large organisation.
- Working to or exceeding organisational standards in health and safety, equalities, governance and personnel.
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