Hybrid Business Support Analyst

at Wells Fargo

• Job title: Business Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Irving, United States

About the role

• Lead Business Lending Relationship Management Representative at Wells Fargo, building effective relationships with commercial banking clients and supporting credit product portfolios. Guiding teams and managing market needs for innovative credit solutions.

Responsibilities

• Support the building and maintaining of effective relationships with existing clients through support of Credit Product Portfolio functional area
• Execute various manufacturer programs and marketing campaigns, including adapting campaigns to increase efficiency and results
• Ensure that various segments of the market receive adequate support and coverage to encourage continued flow business
• Support internal and external clients to achieve business objectives
• Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team; lead or contribute to implementation of new or revised processes and procedures that require coordination among various teams
• Provide guidance and subject matter expertise to immediate team and functional area on a wide range of information
• Partner with product management functional partners to provide recommendations to leadership on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
• Contribute to client-related or ad-hoc projects and teams, including supporting the interpretation of policies and providing technical guidance on documentation concerns
• Support performance and overall effectiveness of team, as well as cross-group administrative operations

Requirements

• 6+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Prior sales or customer service experience
• Advanced problem solving techniques
• Ability to manage multiple priorities, and operate in a fast-paced environment
• Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
• Ability to remain calm and thoughtful in challenging or frustrating circumstances, and having the ability to recognize intense situations when deals should be escalated to management
• High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships
• Ability to work with minimal supervision and able to establish relevant priorities with respect to administrative work associated with departmental activities
• Experience managing complaints and objections effectively and professionally
• Excellent verbal, written and interpersonal communication skills

Benefits

• Ability to work a hybrid work schedule