Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Work with cross-functional teams across GO and internal technical teams to deliver AI/automation solutions for contact center applications
Partner with internal customers and teams to translate business needs into technical specifications
Define product strategy, prioritization, feature design, and technology approach with limited guidance
Own product roadmap prioritization for AI acceleration within CSBBO and rendering voice servicing as a product for Global operations
Create technical specifications and strategic documentation for prioritized initiatives
Drive product discussions with executives and contribute to operational planning
Partner with Execution teams to move products from ideation to execution and delivery
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams
Requirements
5+ years of Business Systems Data and Business Systems Designing experience
5+ years of Product Management experience
5+ years of experience working with technology teams to build and launch products in market
5+ years of experience owning/driving roadmap strategy and definition
5+ years of experience with feature delivery and in-market launches of technology product
Banking/Financial services and/or contact center product/platforms
A working knowledge of Telephony IVR platforms
Five9 experience preferred
Experience in building and driving adoption of new tools
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
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