Hybrid AI Automation Delivery Product Manager

Posted 6 days ago

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About the role

  • Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
  • Act as a key participant in providing strategic business solutions to companywide technology initiatives
  • Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
  • Work with cross-functional teams across GO and internal technical teams to deliver AI/automation solutions for contact center applications
  • Partner with internal customers and teams to translate business needs into technical specifications
  • Define product strategy, prioritization, feature design, and technology approach with limited guidance
  • Own product roadmap prioritization for AI acceleration within CSBBO and rendering voice servicing as a product for Global operations
  • Create technical specifications and strategic documentation for prioritized initiatives
  • Drive product discussions with executives and contribute to operational planning
  • Partner with Execution teams to move products from ideation to execution and delivery
  • Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
  • Lead project or systems documentation, and monitor and manage project schedules and deliverables
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
  • Ensure communication and information flow between business and technology teams

Requirements

  • 5+ years of Business Systems Data and Business Systems Designing experience
  • 5+ years of Product Management experience
  • 5+ years of experience working with technology teams to build and launch products in market
  • 5+ years of experience owning/driving roadmap strategy and definition
  • 5+ years of experience with feature delivery and in-market launches of technology product
  • Banking/Financial services and/or contact center product/platforms
  • A working knowledge of Telephony IVR platforms
  • Five9 experience preferred
  • Experience in building and driving adoption of new tools
  • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Benefits

  • Hybrid work schedule
  • Not eligible for Visa sponsorship
  • Relocation assistance is not available

Job title

AI Automation Delivery Product Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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