Senior Manager responsible for Polaris integration product ownership at Pfizer, overseeing tech solutions for improved patient engagement and business growth.
About the role
- AI Automation Delivery Product Manager at Wells Fargo driving AI innovation and acceleration in contact center solutions. Leading cross-functional teams to deliver strategic technological solutions.
Responsibilities
- Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
- Act as a key participant in providing strategic business solutions to companywide technology initiatives
- Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
- Work with cross-functional teams across GO and internal technical teams to deliver AI/automation solutions for contact center applications
- Partner with internal customers and teams to translate business needs into technical specifications
- Define product strategy, prioritization, feature design, and technology approach with limited guidance
- Own product roadmap prioritization for AI acceleration within CSBBO and rendering voice servicing as a product for Global operations
- Create technical specifications and strategic documentation for prioritized initiatives
- Drive product discussions with executives and contribute to operational planning
- Partner with Execution teams to move products from ideation to execution and delivery
- Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
- Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
- Lead project or systems documentation, and monitor and manage project schedules and deliverables
- Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
- Ensure communication and information flow between business and technology teams
Requirements
- 5+ years of Business Systems Data and Business Systems Designing experience
- 5+ years of Product Management experience
- 5+ years of experience working with technology teams to build and launch products in market
- 5+ years of experience owning/driving roadmap strategy and definition
- 5+ years of experience with feature delivery and in-market launches of technology product
- Banking/Financial services and/or contact center product/platforms
- A working knowledge of Telephony IVR platforms
- Five9 experience preferred
- Experience in building and driving adoption of new tools
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
Benefits
- Hybrid work schedule
- Not eligible for Visa sponsorship
- Relocation assistance is not available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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