Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.
About the role
- CRM Campaign Manager at Weldom responsible for optimizing marketing campaigns across email, SMS, and mail. Aimed at enhancing customer loyalty and engagement with strong data analysis.
Responsibilities
- Join the LOYALTY/CRM department as part of a team of 3 responsible for implementing, configuring, monitoring and optimizing omnichannel marketing campaigns (email, SMS, direct mail)
- Configure, run and optimize marketing campaigns in Adobe Campaign
- Produce HTML content using Dartagnan
- Analyze and improve marketing campaign management practices
Requirements
- Bachelor's degree to Master's degree (Bac+3 to Bac+5) in marketing, data or computer science
- 3 years' experience in CRM and operational campaign management, including 2 years with Adobe Campaign Classic or equivalent
- Knowledge of HTML coding and deliverability best practices
- Experience with an email builder, Dartagnan preferred
- Strong interest in data and data-centric environments
- Knowledge of SQL
- Ideally experience in an omnichannel retail environment
- High level of rigor and excellent interpersonal skills
- Autonomy and adaptability
- Analytical skills and ability to synthesize
Benefits
- Profit-sharing and participation scheme
- Flexible working hours
- Remote work: 8 days per month
- On-site staff restaurant
- Works council (CSE) benefits
- Opportunity to become a shareholder in our group
- Company contribution to certain transport costs (75%)
- Assistance with housing search (via Action Logement)
- Electric vehicle charging station
- Concierge services
Job title
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