Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.
About the role
- Customer Success Manager guiding care facilities through digital medication supply process. Enhancing care efficiency with the hellomedOS software, ensuring client satisfaction and training staff.
Responsibilities
- Support care facilities through the implementation process of digital medication supply
- Train care staff on using the hellomedOS web app
- Ensure customer satisfaction and increase patient participation
- Analyze usage data and support on-site implementation and development
- Relay customer feedback to improve the service and product
Requirements
- Experience in healthcare or customer success
- Strong service and customer orientation
- Excellent communication skills
- Analytical skills for evaluating customer feedback and site data
- Ability to work in a team and collaborate with diverse stakeholders
- Willingness to travel (up to 1/3 of working time)
- Technical openness and a good understanding of digital applications
Benefits
- Permanent employment contract
- Attractive workplace in a modern office in the heart of Berlin-Kreuzberg
- Above-average compensation
- Flexible working hours with a home-office option in a standard 5-day week
- Company car or BahnCard (train pass) if needed
- Daily provision of drinks, fresh fruit, and muesli
- Memorable shared moments with team lunches, rooftop evenings, and regular team events
- Opportunities for further training and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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