Customer Success Operations Manager at Vasion, focusing on systems and processes for Customer Success. Supporting operational excellence and data - driven strategies for exceptional customer experiences.
About the role
- Intern responsible for customer success journey orchestration at Cortex. Assisting in project management with a focus on client value delivery.
Responsibilities
- Monitor and relentlessly manage client health and the relevance of the project to the client's business
- Know the product and ecosystem and be able to identify alternatives to improve project relevance and adoption
- Study the industry and the specific aspects of the client's business
- Be the client's voice to the company's other teams, sharing pain points and seeking solutions internally
- Ensure delivery and the deadlines agreed with the client
Requirements
- Currently enrolled in Advertising, Marketing, Journalism, or related fields
- Interest in and basic understanding of customer journey, buyer personas, and user behavior
- Basic knowledge of PowerPoint/Google Slides and Excel/Google Sheets
- Strong communication, organization, creativity, and storytelling skills
- Prior experience (including academic) with communication strategies
- Intermediate English
Benefits
- Meal and food allowance
- Health insurance
- Gympass/TotalPass
- Home office allowance
- Life insurance
- Birthday day off (One day off to take on the day of your birthday or during your birthday month)
- Mental Break (A full week off in December so you can rest and recharge)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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