Business Analysis Manager at Capital One applying strategic and analytical skills to address company challenges. Collaborating with teams to shape the future of the Global Payment Network.
About the role
- Assistant Retail Store Manager overseeing retail store operations and team at AT&T, ensuring exceptional customer experience with best-in-class services and technology.
Responsibilities
- Take the lead at the center of where it all happens – our retail stores.
- Oversee store operations, manage and develop a team, and ensure AT&T customers experience our best-in-class services, entertainment, and technology.
- Partner with a store manager to oversee all aspects involved in the daily operation of a retail store.
- Assist with merchandising and product launches to help meet and exceed sales objectives.
- Ensure that customers receive an extraordinary experience with our products and services.
- Provide best-in-class paid training that will set you up for leadership success.
- Gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
Requirements
- Excellent communication and leadership skills
- Three or more years of sales and/or customer experience in telecommunications or a related industry
- Prior management experience
- Well-developed planning, analytical, and problem-solving skills
- Familiarity with wireless terminology, industry trends, and AT&T mobility systems
- The ability to collaborate with key stakeholders on initiatives beyond store walls.
- Strategic perspective and the ability to champion change.
- Inspiring your team through high performance, collaboration, and teamwork
- Utilizing professional expertise to solve problems and analyze issues.
- Taking initiative, striving, and creating results
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available, but it is unprotected.
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident, hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone
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