Center Operations Specialist responsible for USO center operations and excellent customer service in Naples, Italy. Engage with service members and manage programs for their benefit.
About the role
- Managing Banking Operations and overseeing client payment processes while ensuring compliance in a hybrid working model at Freemarket, a digital solutions provider.
Responsibilities
- Managing day-by-day execution of all client inbound and outbound Payment and FX demands
- Reconciliations and Safeguarding obligations, liquidity / Treasury management
- Management of Banking Operations team including identifying talent and training
- Leading the Banking Operations team to deliver business processing
- Overseeing client payments and ensuring appropriate actions are taken
- Reviewing manual payments and discussing new processes
- Managing liquidity and Treasury between FMFX client accounts
- Attending annual Safeguarding audit calls
- Overseeing key operational processes
- Incident Management including investigation, mitigation, and reporting
- Key stakeholder in Change Management initiatives
- Regular meetings with Banking Partners
Requirements
- Min 5 years in a high-demand Payment Operations or related Cash Management or Treasury Management environment
- Demonstrated track record in delivering high-quality services associated to time-critical client business.
- Self-starter who shows initiative and drive to succeed as part of a team and as an individual
- Experience in utilising a range of Bank interfaces/market -clearing services e.g. International Payments, UK Faster Payments, SEPA, SWIFT
- Familiarity with FX Trading and associated settlement processes
- Familiarity with in-house processing platforms
- Strong interpersonal communication & collaboration skills
- Strong organisational, planning, and time management skills.
- Strong problem solving and risk identification skills
- A background of interaction and familiarity with Risk and Compliance protocols
Benefits
- Hybrid working model
- Accountability for outcomes
- Commitment to core values
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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