Retail Operations Manager overseeing retail execution for FIFA World Cup 2026 across multiple stadiums. Managing teams, inventory, and event execution for a seamless fan experience.
Responsibilities
Retail planning and coordination
Participate in site visits and operational planning sessions
Support development of retail layouts, merchandising plans, and staffing schedules
Coordinate with stadium teams on load-in, load-out, credentials, security, and compliance requirements
Communicate event-specific direction clearly to on-site staff and partners
Inventory and merchandising
Manage inventory allocation and replenishment across multiple in-venue retail points
Monitor real-time stock levels and initiate replenishment as needed
Ensure visual merchandising aligns with program and brand standards
Event execution
Lead retail teams during live event days
Oversee POS setup, scanning accuracy, and product setup as needed
Resolve issues quickly during event operations
Maintain strong working relationships with stadium partners and vendors
Post-event responsibilities
Support inventory reconciliation, transfers, and returns
Contribute to post-event reporting and operational reviews
Share recommendations for process or execution improvements
Requirements
2+ years of experience in retail, events, or hospitality operations
Proven experience managing teams in busy, customer-facing environments
Strong organizational and communication skills
Comfortable working long days and adapting to changing conditions
Familiarity with POS systems, inventory management, and retail KPIs
Ability to lift up to 50 lbs
Willingness to travel as required
Authorized to work in the United States
Benefits
Travel expenses reimbursed
Opportunity to work on one of the largest global sporting events
A collaborative, people-first team environment focused on delivery and respect
Managers may be eligible for a discretionary bonus, targeted at approximately 10% of base pay, based on overall program and performance outcomes
Job title
Retail Operations Manager – Stadium Fan Experience, FIFA World Cup 2026
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