Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
About the role
- Provide 1st & 2nd level IT support for medical practices, focusing on systems analysis and device maintenance. Collaborate closely with the technical field service team in a hybrid setting.
Responsibilities
- Provide technical 1st and 2nd level support for medical practices (by phone and remote)
- Analyze and resolve issues with IT systems and practice software (in particular T2med)
- Install and maintain hardware, networks and medical devices
- Support implementation of IT security concepts and data protection policies
- Document work in the ticketing system and work closely with the technical field service team
- Occasionally perform small on-site field service tasks at customer locations
Requirements
- Completed vocational training in IT (e.g. IT specialist for system integration) or equivalent qualification
- Experience in technical support, ideally in a medical environment
- Solid knowledge of Windows domains (Active Directory), network technology (VLAN, firewall, port forwarding) and IT security
- Experience with macOS, Linux and virtualization (Hyper-V, Proxmox) is an advantage
- Strong technical understanding and experience documenting tickets in a ticketing system
- Excellent communication skills, highly customer-oriented and a strong team player
- Organized, able to work independently and target-oriented
- Driver’s license (Class B)
- Good German language skills, spoken and written
Benefits
- Health benefits program: participation in physical and mental health programs and a health budget subsidy of EUR 900
- Energy cost allowance
- Above-average pay and attractive performance incentives
- Team events and a strong team culture: regular opportunities for exchange and team-building
- Varied work environment in a growing company serving over 1,000 customers
- Modern workplace: open-plan office, ergonomic workstations, multi-monitor setups, company laptop and smartphone
- Excellent access to the A1 motorway and free parking
- Company bike leasing (JobRad)
- Additional leave days
- Free beverages
- Foosball table
- Table tennis and a garden with a barbecue area
- Onboarding: you will be part of the W&B team from day one, receive a welcome day and be assigned a mentor for your individual onboarding plan
- Entrepreneurial freedom: take responsibility and actively contribute your ideas
- Development opportunities: regular training and development discussions to advance your career plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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