Technical Support Agent providing customer service related to SONDA products. Engaging with clients to assure high levels of customer satisfaction through technical assistance.
About the role
- Customer Support Analyst supporting EU customers, helping them navigate the Wayflyer platform. Delivering solutions and collaborating with teams to drive customer success.
Responsibilities
- Provide timely, empathetic, and solutions-oriented support via Intercom
- Help manage our customer base by ensuring customers have access to exceptional support
- Act as the primary point of contact for customer inquiries, diagnosing and resolving technical issues
- Independently own responsibilities, advocating for customers
- Develop a deep understanding of all Wayflyer’s products and platform
- Utilize Intercom as the primary tool for engaging with customers
- Investigate and resolve diverse customer issues
- Work closely with other Wayflyer teams to escalate complex issues
- Contribute to Knowledge Base and Macro Improvements
Requirements
- 1 to 2 years of relevant customer facing experience
- Proven experience using a customer facing service platform, such as Intercom, Zendesk, or Salesforce
- Customer-first attitude with a hands-on, problem-solving approach
- Experience working with a start-up or tech company, preferably banking, finance, or eCommerce product
- Collaborated with cross-functional teams, specifically Engineering and Product
- Developed strong interpersonal skills
Benefits
- 25 days of paid annual leave
- Access support and resources to support your wellbeing
- Private healthcare
- Life insurance
- Critical illness cover
- Pension plan
- Generous parental and adoptive leave
- Equity scheme
- Work remotely from anywhere in the world for up to 60 calendar days a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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