IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
About the role
- IT Support Analyst providing technical assistance in a hybrid workplace. Focused on user support and managing IT assets at B2e Group.
Responsibilities
- Handling, logging, tracking and resolution of technical tickets (Level 1 and 2)
- Supporting internal users with hardware, software, corporate systems and collaboration tools
- Creating, maintaining and revoking access to systems, email and corporate platforms
- Managing accounts, passwords and permissions in accordance with information security policies
- Installing, configuring and updating software and operating systems
- Preventive and corrective maintenance of desktops, laptops and peripherals
- Network, connectivity and internet support and initial troubleshooting
- Configuration, management and support of Microsoft Intune (devices and policies) and Microsoft Defender
- Organizing, maintaining and updating the IT asset inventory
- Guiding and supporting employees on the proper use of internal tools
Requirements
- Bachelor's degree completed or in progress in Information Technology, Information Systems, Computer Science or related fields, or a technical IT course
- Knowledge of ITIL
- Minimum of 1 year of experience working as a mid-level IT Support Analyst
- Proven experience providing technical user support
- Strong knowledge of hardware (diagnosis and maintenance)
- Strong experience with Microsoft environments (Windows, corporate email, collaboration tools)
- Good communication, organizational skills, sense of priorities and a proactive attitude
Benefits
- Meal allowance 🍔 - R$35.00/day – R$770.00/month
- Transportation voucher 🚌
- Work setup (equipment) 💻
- Health plan with pharmacy discounts 💊
- Dental plan 🦷
- Life insurance
- Day off: birthday leave 🎂
- Partnership with Sesc: full membership eligibility 🪪
- Partnership with Senac: 10% to 50% discounts on short courses and degree programs 📖
- Wellhub (formerly Gympass) 💪🏻
- Extension of health plan to dependents 💊
- Extension of dental plan to family dependents 🦷
- Extension of Wellhub to dependents
- Extension of the Senac partnership to dependents
- Childcare allowance for children up to 5 years and 11 months 🎒
- Extended maternity and paternity leave 👩🏻🍼👨🏻🍼
- 'Minha Doce Espera' (My Sweet Wait): pregnancy support program 🤰
- Maternity kit for mothers and fathers 🎁
- 8 hours per day + 1 hour break
- Business hours / flexible schedule
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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