Responsible for moderately complex transaction processing and reconciliation at Bank of America. Assisting in training and supporting clients with operational efficiency.
About the role
- Software Support Technician providing end-user support for manufacturing ERP software solutions. Resolving issues and testing corrections to meet business requirements while collaborating with the software development team.
Responsibilities
- Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.
- Provide input on new software features and perform as an end-user advocate.
- Respond to online and phone support requests from our end-users.
- Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.
- Test and verify corrections with end-users to ensure corrections meet business requirements.
Requirements
- AS Degree in Computer Science or Information Systems is desirable.
- 1-2 years of desktop or software support experience is strongly desired.
- Experience in a manufacturing environment is preferred.
- Excellent team player with good written and oral communication and interpersonal skills with both non-technical & technical co-workers is required.
- Ability to multitask and independently solve complex issues.
- Highly motivated and driven by a desire to solve difficult problems and learn new technology.
Benefits
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
- Work Environment
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