Controls Engineer providing technical support to high - profile customers for automation systems. Focused on resolving complex issues and improving service efficiency.
About the role
- Technical Support Engineer role focusing on troubleshooting and client support. Working with an international team to improve client system performance in global trade.
Responsibilities
- Provide technical and procedural consistency within a team focused on troubleshooting and problem-solving client system performance and functionality concerns
- Assist in the reduction of the number of incidents and decreasing resolution times
- Respond to client’s basic system questions and how-to inquiries
- Analyze data to support global trade operations of clients
- Communicate with clients to provide excellent customer service
Requirements
- Bachelor’s degree in Computer Engineering/Computer Science, Information Technology or Math is mandatory
- 1-3 years of relevant experience
- Support experience with an emphasis on providing excellent service in a customer care role
- Superior analytical, problem solving and troubleshooting skills
- Awareness of programming concepts and database usage
- Familiarity with Internet-based applications
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way: supportive workplace policies designed to manage personal and professional responsibilities
- Career Development and Growth: culture of continuous learning and skill development
- Industry Competitive Benefits: comprehensive benefit plans including flexible vacation, Mental Health Days, retirement savings, tuition reimbursement, and wellness resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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