Technicien Support Informatique offrant un soutien IT de proximité aux utilisateurs et à la chaine d'approvisionnement industrielle chez Essity. Gestion des demandes, résolution d'incidents, et travail avec les équipes globales.
About the role
- IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
Responsibilities
- Installing, configuring, troubleshooting, and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment, including mobility devices.
- Responding to e-mails, service tickets, and dispatched requests for technical support on hardware and software questions/issues.
- Acting as smart hands for Server, Storage, Backup Network equipment and IT end points
- Being the Point of Contact of IDS for all tasks related to IT support of the local and regionally supported locations.
- Providing the necessary IDS hardware support to employees.
- Act as a producer of standard documents with regard to the standard processes of the DSS team around the world.
- Responsible for the local management of TechnipFMC's hardware assets and mobile phones in Portugal.
Requirements
- Associate degree in Information Technology related field or 2+ years of relevant work experience.
- Experience with computer imaging technologies
- Experience in Microsoft Windows 10, Win 11 and Microsoft Office 365
- Advanced knowledge of Excel is essential
- Strong skills in concentration and organization in writing in order to produce standard documents for global DSS teams around the globe.
- English skills, written and spoken
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and business unit teams
- Experience working with an IT ticketing solution (ServiceNow preferred)
- Experience with Remote Support technologies
- Experience and knowledge of basic networking protocols and troubleshooting steps.
- Experience and knowledge in ITIL process handling Incident, change and problem managements
- Uses independent judgement and must consistently demonstrate creativity and innovation to find solutions to multi-faceted and/or time sensitive, complex problems.
- Excellent organization skills and attention to detail are required
Benefits
- Flexible working time models
- A family-friendly personnel policy and corporate strategy for a genuine work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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