IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
About the role
- Technical Support Engineer at Flexera providing support for cloud infrastructure and FinOps. Ensuring customer success while troubleshooting and resolving complex issues.
Responsibilities
- Ensure B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps).
- Assist Ocean & Elastigroup customers integrating with Flexera One platform.
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, and publish articles for Flexera's Knowledge Base.
- Communicate with Product Management and Engineering regarding defects and enhancement requests.
Requirements
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills.
- Possesses intellectual curiosity.
- Eagerness to learn new technologies/skills.
- Possess excellent communication and interpersonal skills.
- Excellent verbal, written, and listening communication skills in English.
- Able to handle multiple activities and prioritize activities based on customer SLAs.
- Thrives within a globally diverse team
Benefits
- Exceptional technical support to customers and partners via chat, email, phone, and screen shares.
- Health insurance
- 401(k) matching
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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