Account Manager managing an assigned book of business in commercial insurance at Insurance Office of America. Ensuring retention and supporting new business while providing exceptional customer service and policy management.
About the role
- Account Manager managing existing customers for a capital provider addressing SMB growth. Focused on upselling and delivering exceptional customer experiences within a hybrid work environment.
Responsibilities
- This is a sales role. You bring a strong hunter mentality, actively identifying upsell and growth opportunities.
- Your main responsibility is managing a large portfolio of existing customers, with a focus on upselling, renewals, reducing churn, and delivering an outstanding customer experience- empathetic, solution-oriented, and customer-first.
- You’ll confidently discuss business metrics, cash flow, sales cycles, marketing strategies, and financial products with a wide range of customers. You’ll also help them use Wayflyer dashboards effectively and build true product expertise.
- We set the bar high for customer satisfaction (currently 4.9 stars on Trustpilot ).
Requirements
- At least 1 year of experience in a customer-facing role (Sales, Account Management, Consulting, etc.)
- A self-driven, proactive, team-oriented mindset with fresh ideas for improving customer retention and product adoption
- Proven ability to build strong internal and external relationships
- A track record of hitting targets while delivering excellent customer service, ideally in a startup or scale-up
- Basic knowledge of finance and accounting (a plus)
- The ability to stay calm and solution-focused in challenging customer situations
- An analytical, data-driven approach with an eye for revenue opportunities
- Experience with Google Ads and Facebook Ads (nice to have)
Benefits
- 25 days of paid annual leave
- Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.
- Stay covered with private healthcare, life insurance, and critical illness cover.
- Our pension plan helps you build a strong foundation for tomorrow, starting today.
- We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.
- With our equity scheme, you're not just an employee; you're a stakeholder in our journey.
- Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Account Manager/CSR managing new and renewal insurance accounts in a hybrid US role with flexible work options. Responsible for maintaining relationships with coworkers and carriers.
Territory Manager driving strategic growth in mainstream retail for Lovehoney Group. Managing key accounts across mass, grocery, and pharmacy retail sectors in North and South America.
Territory Manager driving high - level performance in North and South America for Lovehoney Group. Focused on developing and executing strategic plans for mainstream retail channels.
Territory Manager for Lovehoney, driving sales and managing key retail accounts across North and South America. Focused on strategic market expansion and sustainable revenue growth.
Territory Manager driving high - level performance across Lovehoney Group in the mainstream retail sector. Focused on developing and executing strategic plans for retail expansion across North and South America.
Publisher Account Manager at ExoClick managing relationships with email publishers. Focused on monetizing traffic and leveraging ExoClick's monetization tools.
Sr. Relationship Manager in agricultural lending supporting farms in the Mountain Plains region. Driving business development, customer management, and portfolio growth through strategic lending solutions.
Account Manager responsible for promoting and selling water resources services in Illinois. Establishing client relationships and developing prospects while ensuring effective project delivery.
Account Manager handling automobile, property, and liability accounts for ClaimsPro. Leading claims management solutions and supporting financial targets with effective practices in Ontario.