Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
About the role
- Consultant Customer Experience Strategy at Wavestone focusing on client engagement and optimizing customer processes through innovative solutions in a hybrid role. Requires a bachelor's degree and strong analytical skills.
Responsibilities
- Advising our clients on designing and optimizing sales, customer and service solutions.
- Defining and implementing future-proof omnichannel strategies.
- Supporting analytical topics such as customer segmentation and customer value analyses.
- Designing strategic target operating models for customer service organizations and analyzing customer service journeys.
Requirements
- Successfully completed (or soon-to-be-completed) degree in Business Administration, Economics, Business Informatics, Computer Science, Mathematical Economics or a related field.
- (Initial) practical project experience in sales, omnichannel management and customer service.
- Basic knowledge of customer-centric sales, marketing and CRM processes.
- Initial familiarity with the Microsoft Dynamics 365 product portfolio.
- Interest in how relevant sales, CRM and loyalty platforms work (Salesforce, Microsoft Dynamics, ServiceNow, Genesys, Sprinklr, Qualtrics).
- Knowledge of the logic of modern CX platforms and technologies (e.g., Adobe Experience Cloud, Salesforce, SAP CX).
- Very good German and English skills.
- Strong analytical and conceptual skills.
Benefits
- Our Personal Growth Model and Coaching & Leading approach provide close, comprehensive support for both your long-term development and your daily work.
- In our Academy you will find a wide range of training offerings such as bootcamps, language and certification courses, and individual coaching.
- Thanks to our Mobile Work Policy, you can comfortably work from home or from one of our offices in Germany.
- With “Mobile Work Abroad” you can work up to 50 days per year from other EU countries (as well as the UK, Norway, Iceland, Liechtenstein and Switzerland).
- 30 days of annual leave, additional days off for special family circumstances and various sabbatical options.
- Fixed monthly mobility budgets.
- Company fitness groups and regular employee surveys.
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