Service Business Development Manager driving service revenue growth in China. Overseeing service offerings and ensuring alignment with sales and marketing strategies across the region.
About the role
- Lead onboarding and incubation for Walmart Fulfillment Services (WFS) sellers. Collaborate with teams to enhance seller experience and drive growth across complex accounts.
Responsibilities
- Lead onboarding and incubation for Walmart Fulfillment Services (WFS) sellers, ensuring successful launch, adoption, and long-term growth.
- Partner across WFS and the broader Marketplace organization to solve operational challenges, deliver data-driven insights, and enhance the seller experience for large, complex accounts.
- Own end-to-end onboarding for SMB WFS sellers, from pre-sales engagement through successful integration and launch.
- Analyze seller performance and operational data to identify trends, risks, and growth opportunities within WFS.
- Guide sellers on WFS tools, APIs, policies, third-party integrations, and operational best practices.
- Identify and resolve technical and operational issues while driving continuous improvement across WFS processes.
- Partner cross-functionally to execute business plans, remove performance barriers, and enhance the overall WFS seller experience.
Requirements
- 3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
- Prior work experience in eCommerce.
- Experience managing complex seller or client onboarding programs within eCommerce, fulfillment, or marketplace environments.
- Strong analytical skills with the ability to translate multi-source data into actionable insights and recommendations.
- Working knowledge of APIs, system integrations, and third-party tools supporting fulfillment or marketplace operations.
- Demonstrated ability to influence cross-functional stakeholders and lead multiple concurrent initiatives.
- Experience developing talent through coaching, performance management, and team leadership.
Benefits
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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