Onsite Service Center Manager

Posted 1 hour ago

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About the role

  • Calibration Laboratory Manager overseeing calibration activities and team development at Vaisala's Boston Service Center. Focused on customer satisfaction, efficiency, and quality management.

Responsibilities

  • Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution
  • Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high-performance environment
  • Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards
  • Monitor and manage key operational metrics (e.g., on-time delivery, turnaround times, work queues, workload, quality-related rework, customer satisfaction) and take corrective actions as needed
  • Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on-time customer deliveries
  • Maintain and oversee calibration-related tools, reference standards, and equipment, including verification, maintenance, and related documentation
  • Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center
  • Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices
  • Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory
  • Prepare and maintain required operational and quality documentation, and support internal and external audits as needed

Requirements

  • Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements)
  • Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment
  • Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices
  • Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast-paced operational setting
  • Solid people leadership skills, including coaching, feedback, and day-to-day support of technicians and lab staff
  • Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders
  • Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally
  • Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office
  • Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience
  • Optional, if travel is relevant: Ability to travel occasionally for training or collaboration within the regional service organization

Benefits

  • health, dental, and vision insurance
  • flexible spending accounts
  • company paid life
  • long and short term disability
  • 401(K) plan with company match
  • a variety of voluntary benefits programs
  • fitness reimbursement
  • Employee Assistance Programs
  • tuition reimbursement
  • holiday pay
  • generous paid time off plan

Job title

Service Center Manager

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $125,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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