Calibration Laboratory Manager overseeing calibration activities and team development at Vaisala's Boston Service Center. Focused on customer satisfaction, efficiency, and quality management.
Responsibilities
Manage and oversee daily operations of the calibration laboratory, including work planning, prioritization, and execution
Lead, mentor, and develop calibration technicians and other lab staff, fostering a safe, collaborative, and high-performance environment
Ensure calibration and repair activities are performed according to Vaisala procedures, quality requirements, and relevant standards
Monitor and manage key operational metrics (e.g., on-time delivery, turnaround times, work queues, workload, quality-related rework, customer satisfaction) and take corrective actions as needed
Collaborate closely with the Service Coordinator Manager and coordinators to support accurate order handling, realistic lead times, and on-time customer deliveries
Maintain and oversee calibration-related tools, reference standards, and equipment, including verification, maintenance, and related documentation
Support troubleshooting and provide technical guidance on calibration and measurement questions within the Service Center
Contribute to the development and improvement of calibration processes, work instructions, and methods, in alignment with regional and global best practices
Ensure compliance with safety guidelines and promote a strong safety culture in the laboratory
Prepare and maintain required operational and quality documentation, and support internal and external audits as needed
Requirements
Several years of experience in calibration, metrology, or a closely related technical field (e.g., instrumentation, electronics, environmental measurements)
Experience in a supervisory, lead, or team coordination role within an operations, lab, or service environment
Strong understanding of calibration principles, measurement uncertainty, and related standards and best practices
Demonstrated ability to organize work, manage priorities, and drive efficient execution in a fast-paced operational setting
Solid people leadership skills, including coaching, feedback, and day-to-day support of technicians and lab staff
Strong collaboration skills and the ability to work effectively with Service Coordinators and other internal stakeholders
Good communication skills, both written and verbal, with the ability to convey technical topics clearly and professionally
Proficiency with relevant business and lab systems (e.g., ERP, CRM, and calibration/asset management tools) and MS Office
Technical degree in engineering, metrology, physics, or a related discipline, or equivalent combination of education and experience
Optional, if travel is relevant: Ability to travel occasionally for training or collaboration within the regional service organization
Support deposits and GL products team at Bank of America, ensuring data accuracy and integrity. Collaborate with Global Reporting partners and leverage SQL for data analysis.
Junior Litigation Manager responsible for legal case management at Enpal, a company focusing on solar energy solutions. Engaging with various teams to resolve disputes and provide legal communications.
Assistant Store Manager overseeing daily retail operations at Canna Cabana stores. Supporting staff management, customer satisfaction, and compliance with health and safety regulations.
Product Manager at Klöber enhancing the product portfolio of high - quality seating solutions. Collaborating across departments to transition customer needs into product requirements.
Senior Manager specializing in pandemic and outbreak contracts and tenders for CSL Seqirus. Managing proposals and collaborating with cross - functional teams for effective contract management and delivery.
Strategic Senior Product Information Manager leading governance for Regulatory Information Management System. Ensuring data integrity and operational efficiency across global regulatory processes.
Technical Manager leading Workday integrations and implementation life cycles at Huron, a consultancy enabling strategic growth and innovation for clients.
Technical Manager leading Structural and Fluid Dynamics group at Stirling Dynamics. Balancing technical leadership with resource planning and continuous improvement in aerospace projects.
Service Business Development Manager driving service revenue growth in China. Overseeing service offerings and ensuring alignment with sales and marketing strategies across the region.