Head of Support Operations at System C overseeing operational performance in customer support. Focused on building scalable practices and driving customer outcomes in a fast - changing environment.
About the role
- Staff, Technology Operations role managing and optimizing Atlassian Cloud Suite tools at VIZIO focused on IT systems and program management.
Responsibilities
- Manage and maintain the Atlassian Cloud suite including Jira, Confluence, and Service Management
- Assist users by responding to support requests through Jira Service Management
- Develop architectural and end-user documentation for the IT Confluence Knowledge Base
- Conduct training sessions on Confluence and Jira
- Configure Jira workflows and Confluence templates with senior Atlassian Administrator
- Maintain governance and best practices for scalability
Requirements
- Bachelor’s degree in computer science or related area and 4 years’ experience in project/program management, program operations, or related area
- 6 years’ experience in project management, program management, program operations, or related area preferred
- At least three years of relevant experience as an Atlassian Administrator
- Expertise in managing complex Jira projects and workflows
- Configuring Confluence spaces effectively
- Strong understanding of Atlassian configuration principles and governance
Benefits
- Health benefits including medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program for full-time and part-time associates
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