Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
About the role
- Technical Support Specialist for payment terminals at Wallee Group AG in Vilnius, providing advanced-level support and troubleshooting. Collaborating with clients and teams for effective problem resolution in a hybrid work environment.
Responsibilities
- Provide support and troubleshooting for payment terminal systems.
- Act as the primary point of contact for key-clients experiencing issues with payment terminals, providing timely and effective solutions.
- Diagnose and resolve technical issues related to payment processing, including connectivity issues, transaction errors, and hardware malfunctions.
- Conduct training sessions for clients and employees on the proper use and maintenance of payment terminals.
- Manage and resolve customer escalations effectively.
- Mentor Junior support agents.
Requirements
- Technical education in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2+ years of experience in technical support, specifically related to payment processing systems or point-of-sale (POS) technology.
- Familiarity with various payment processing software and hardware, network troubleshooting, and security protocols.
- Strong verbal and written communication and social skills; ability to convey technical information to non-technical users in English and German (French of advantage).
- Strong analytical and problem-solving abilities by using data logs for decision-making.
Benefits
- Competitive Salary: Based on your experience and qualifications, you can expect to earn a gross monthly salary of EUR 1700–3000.
- Flexible Work Schedule: Benefit from flexible working hours and hybrid work options that promote a healthy work–life balance.
- Modern Workspace: Work in a state-of-the-art office in the vibrant heart of Vilnius, complete with free drinks, tasty snacks, and delicious coffee.
- Innovative Team Culture: Join a supportive, collaborative, and forward-thinking team that values continuous improvement, creativity, and regular team events that bring everyone together.
- Innovative Projects & Continuous Improvement: At wallee, our team drives innovation by continuously enhancing existing modules and exploring groundbreaking technologies.
- Autonomy & Creative Freedom: We like innovative ideas, and creative ways to find solutions.
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