Deposit Operations Support Analyst responsible for managing legal requests and providing customer support. Handling various operational tasks to ensure compliance and customer satisfaction within the bank.
About the role
- Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
Responsibilities
- Conduct basic troubleshooting on Fortinet products, mainly the FortiGate and FortiAuthenticator, ensuring prompt resolution of customer issues.
- Gather, analyze, and provide recommendations for configuration information, helping customers optimize their systems.
- Collect and analyze customer system information, identifying areas for improvement and suggesting corrective actions.
- Offer customer education to bridge knowledge gaps in networking, product understanding, and related areas.
- Consult technical documentation, bulletins, and release notes to address known issues and provide effective solutions.
- Reproduce customer environments in lab settings, isolate and resolve problems, and propose innovative solutions.
- Follow up on technical cases, ensuring proper escalation, case management, and timely resolution.
- Manage customer communications and expectations throughout the case lifecycle, leading customer management meetings for escalations.
Requirements
- 6+ years of experience in networking or security industry.
- In-depth knowledge of TCP/IP.
- Hands on experience with security devices Firewalls/IPS/Mail Security Gateways.
- Proficient spoken and written English and German language
- Excellent troubleshooting and problem-solving skills, enabling effective issue resolution.
- Strong written and verbal communication skills, facilitating clear and effective customer interactions.
- Ability to work in multicultural team environment.
- Understanding of Active Directory and configuration.
- Knowledge of authentication protocols and methods (LDAP, RADIUS, Kerberos, NTLM).
- Experience with VPNs (IPsec, SSL) and implementation.
- Knowledge of database maintenance and SQL.
- Familiar with Web application security and vulnerabilities (experience with exploits is plus).
- Having any of industry certificates (FCP, CCNA, CCNP, CCSP, CISSP).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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