Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- VP of Technical Support Engineering at Slack overseeing global support and engagement strategies. Leading teams to ensure effective practices for exceptional customer experiences
Responsibilities
- Drive global support strategy and engagement for Slack Support teams
- Ensure consistent, effective practices for an exceptional customer experience
- Execute a data-driven strategy aligning with corporate priorities
- Own metrics that matter to drive performance
- Champion relationships with Product, Engineering, and Sales for issue resolution
- Lead, develop, and inspire a high-performing global team
Requirements
- 12+ years in technical support, specifically handling complex issues for large-scale enterprise customers
- 5+ years of executive level experience leading managers and teams in a global organization
- Proven record of inspiring and leading global teams
- Expertise in matrixed organizational structures and building successful functions at scale
- Strong technical and financial acumen with a data-driven approach
- Proven ability to drive large-scale transformation and organizational change
- Cloud/SaaS software environment experience
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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