Strategy & Operations operator at HappyRobot analyzing data and designing workflows for AI - native operating system. Focused on operational efficiency and improving business processes in a high - growth environment.
About the role
- The Airport Operations Crew provides customer service and assistance to airport customers while checking in flights and handling luggage. Roles include cabin preparation, customer assistance, and boarding coordination.
Responsibilities
- The Airport Operations Crew provides award-winning customer service to customers in the airport.
- The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage;
- books, sells, and verifies flight reservations;
- meets and assists with flight arrivals and departures;
- helps prepare aircraft cabin for departure;
- coordinates customer boarding and deplaning;
- assists customers with special needs;
- complies with any ad-hoc requests as needed.
- Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.
Requirements
- High School Diploma or General Education Development (GED) Diploma
- At least eighteen (18) years old
- One (1) year of customer service or sales experience
- Strong interpersonal and listening skills
- Complete fluency in written and spoken English
- Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
- Must be able to adhere to JetBlue Uniform Policy Manual Standards
- Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
- Experience using a mouse, computer, keyboard and basic word processing, email and office applications
- Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Experience performing under pressure and within fixed time constraints
- Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Available for occasional overnight travel (10%)
- Able to make occasional trips to other locations for training or temporary assignment
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship.
Benefits
- JetBlue is an Equal Opportunity Employer.
- Regular attendance and punctuality.
- Able to work flexible hours including holidays/ weekends/ and overnight shifts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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